Shipping Policy

1. Digital Services & Products

Most of our services are digital in nature and are delivered electronically. This includes our trading courses, mentorship programs, research reports, and subscription services.

1.1 Instant Delivery

• Digital Downloads: Course materials, e-books, and research reports are available for instant download upon purchase.
• Online Access: Subscription services and course access are activated immediately after payment confirmation.
• Email Delivery: Login credentials and access links are sent to your registered email address within minutes of purchase.

1.2 Access Methods

• Secure login credentials for our learning platform
• Direct download links for course materials
• Email notifications with access instructions
• Mobile app access for compatible services

2. Physical Products (If Applicable)

For any physical products we may offer, the following shipping policies apply:

2.1 Shipping Methods

• Standard Shipping: 5-7 business days delivery across India
• Express Shipping: 2-3 business days delivery (additional charges apply)
• International Shipping: Available for select products (7-15 business days)

2.2 Shipping Costs

• Free standard shipping on orders above ₹2,000
• Standard shipping: ₹150 for orders below ₹2,000
• Express shipping: ₹300 additional charge
• International shipping: Calculated based on destination and weight

3. Delivery Timeframes

We strive to deliver all services and products within the promised timeframes.

3.1 Digital Services

• Immediate: Course access, downloads, and subscriptions
• Within 24 hours: Research reports and analysis
• Within 48 hours: Personalized mentorship scheduling

3.2 Physical Products

• Processing Time: 1-2 business days for order processing
• Standard Delivery: 5-7 business days after processing
• Express Delivery: 2-3 business days after processing

4. Shipping Destinations

Our shipping coverage and restrictions are outlined below.

4.1 Domestic Shipping

• Coverage: All states and union territories in India
• Remote areas: Additional 2-3 business days
• Rural locations: May require additional delivery time

4.2 International Shipping

• Available for select physical products only
• Digital services available worldwide
• Customs duties and taxes may apply
• Restricted countries: Subject to local regulations

5. Order Tracking & Updates

We provide comprehensive tracking and updates for all orders and deliveries.

5.1 Digital Services Tracking

• Order confirmation emails with access details
• Account dashboard with service status
• Progress tracking for ongoing courses
• Subscription renewal notifications

5.2 Physical Product Tracking

• Tracking numbers provided via email
• Real-time delivery updates
• SMS notifications for delivery status
• Customer support for tracking assistance

6. Delivery Issues & Solutions

We're committed to resolving any delivery issues promptly and efficiently.

6.1 Common Issues & Solutions

• Access Problems: Check spam folder, verify email address, contact support
• Download Issues: Clear browser cache, try different browser, contact support
• Delivery Delays: Check tracking updates, contact courier service, reach out to support

6.2 Support Channels

• Email: support@travestingmoney.com
• Phone: +91-XXXXXXXXXX
• Live Chat: Available on website during business hours
• Help Center: Comprehensive FAQ and troubleshooting guides

7. Returns & Replacements

Our policy for returns and replacements of physical products.

7.1 Return Policy

• Return Window: 7 days from delivery date
• Return Conditions: Product must be unused and in original packaging
• Return Process: Contact support for return authorization
• Return Shipping: Customer responsible for return shipping costs

7.2 Replacement Policy

• Defective products replaced free of charge
• Wrong product shipped: Free replacement and return shipping
• Damaged in transit: Courier insurance covers replacement

8. Contact Information

For questions about our shipping policy or delivery issues, please contact us:

9. Policy Updates

This shipping policy may be updated from time to time. We will notify customers of any significant changes via email or through our website.

Last Updated: December 2024