Shipping Policy
Understanding our delivery and shipping processes
1. Digital Services & Products
Most of our services are digital in nature and are delivered electronically. This includes our trading courses, mentorship programs, research reports, and subscription services.
1.1 Instant Delivery
- Digital Downloads: Course materials, e-books, and research reports are available for instant download upon purchase.
- Online Access: Subscription services and course access are activated immediately after payment confirmation.
- Email Delivery: Login credentials and access links are sent to your registered email address within minutes of purchase.
1.2 Access Methods
- Secure login credentials for our learning platform
- Direct download links for course materials
- Email notifications with access instructions
- Mobile app access for compatible services
2. Physical Products (If Applicable)
For any physical products we may offer, the following shipping policies apply:
2.1 Shipping Methods
- Standard Shipping: 5-7 business days delivery across India
- Express Shipping: 2-3 business days delivery (additional charges apply)
- International Shipping: Available for select products (7-15 business days)
2.2 Shipping Costs
- Free standard shipping on orders above ₹2,000
- Standard shipping: ₹150 for orders below ₹2,000
- Express shipping: ₹300 additional charge
- International shipping: Calculated based on destination and weight
3. Delivery Timeframes
We strive to deliver all services and products within the promised timeframes.
3.1 Digital Services
- Immediate: Course access, downloads, and subscriptions
- Within 24 hours: Research reports and analysis
- Within 48 hours: Personalized mentorship scheduling
3.2 Physical Products
- Processing Time: 1-2 business days for order processing
- Standard Delivery: 5-7 business days after processing
- Express Delivery: 2-3 business days after processing
4. Shipping Destinations
Our shipping coverage and restrictions are outlined below.
4.1 Domestic Shipping
- Coverage: All states and union territories in India
- Remote areas: Additional 2-3 business days
- Rural locations: May require additional delivery time
4.2 International Shipping
- Available for select physical products only
- Digital services available worldwide
- Customs duties and taxes may apply
- Restricted countries: Subject to local regulations
5. Order Tracking & Updates
We provide comprehensive tracking and updates for all orders and deliveries.
5.1 Digital Services Tracking
- Order confirmation emails with access details
- Account dashboard with service status
- Progress tracking for ongoing courses
- Subscription renewal notifications
5.2 Physical Product Tracking
- Tracking numbers provided via email
- Real-time delivery updates
- SMS notifications for delivery status
- Customer support for tracking assistance
6. Delivery Issues & Solutions
We're committed to resolving any delivery issues promptly and efficiently.
6.1 Common Issues & Solutions
- Access Problems: Check spam folder, verify email address, contact support
- Download Issues: Clear browser cache, try different browser, contact support
- Delivery Delays: Check tracking updates, contact courier service, reach out to support
6.2 Support Channels
- Email: support@travestingmoney.com
- Phone: +91-9175815888
7. Returns & Replacements
Our policy for returns and replacements of physical products.
7.1 Return Policy
- Return Window: 7 days from delivery date
- Return Conditions: Product must be unused and in original packaging
- Return Process: Contact support for return authorization
- Return Shipping: Customer responsible for return shipping costs
7.2 Replacement Policy
- Defective products replaced free of charge
- Wrong product shipped: Free replacement and return shipping
- Damaged in transit: Courier insurance covers replacement
8. Contact Information
For questions about our shipping policy or delivery issues, please contact us:
9. Policy Updates
This shipping policy may be updated from time to time. We will notify customers of any significant changes via email or through our website.
Last Updated: December 2024